Integrated facilities management for a global medical devices company

Challenges:

JLL was appointed as the client’s integrated facilities management (IFM) service provider in Singapore and India, for their head office, R&D plant, and few commercial offices:

• Execution of contracted services in minimum time period, given that the sites were greenfield locations

• Need to adopt a strategic approach to outsourcing or self-performing services

• Offset increasing manpower costs through the renewal process as far as possible

Solution & value creation:

• JLL’s scope of work includes both hard and soft services in Good Manufacturing Practice (GMP) and non-GMP areas across the entire spectrum of daily facility operations and periodic maintenance

• Worked with the client to close 99% of joint mock audit observations within three months (MDC site, India)

• Operations aid audit – the 3rd party audit teams ensured fulfilment of required standards e.g., service delivery at appropriate time

• Continuous Improvement: Introduced zero land waste programme which aligned with the client’s 2030 sustainability goals, introduced energy management programme & implemented the use of cleaning robots in multiple facilities

• As a practice, submitted two innovative ideas every quarter, to meet client expectations and serve them better

Results:

• Energy optimisation savings in raw power of 1,157,135 KWH using enlightening system (BKC site, India)

• Introduced reliability centric maintenance (RCM) engineering transformation

• Over $500,000 savings and cost avoidance achieved in India since 2018

• Uninterrupted operations with 100% business uptime (BKC site, India) 

• Achieved ISO-50001 in energy management system in 2020

• Coordinated the move and grand opening of the new office in Duo Tower, Singapore in April 2017, with on-boarding of all the client’s employees